Terms & Conditions

1. General Information

This document governs the contractual relationship between Aintegra (hereinafter "the Provider" or "Aintegra") and the individuals or legal entities purchasing the services offered (hereinafter "the Client"). By purchasing any service offered by Aintegra, the Client expressly accepts these Terms & Conditions.

2. Services Offered

3. Pricing & Packages

• Prices are expressed in EUR and include VAT where applicable under current legislation.
• Prices displayed on the website are indicative. The final offer is provided in writing (email) after the initial project evaluation call.
• The Provider reserves the right to modify prices displayed on the website. Changes do not affect contracts already in progress.
• Monthly maintenance services are billed in advance at the beginning of each month.

4. Payment Methods

• Payment is made in two instalments: 50% deposit upon order confirmation and 50% final payment upon project delivery.
• Payment can be made by bank transfer based on the invoice issued by the Provider.
• Failure to pay the final instalment within 14 days of delivery notification entitles the Provider to suspend access to the delivered project until full payment is received.

5. Delivery Timelines

• Estimated delivery timelines are communicated at the time of order confirmation.
• The delivery timeline begins when the Provider receives all necessary materials from the Client (copy, images, logo, access credentials, etc.), not from the date the deposit is paid.
• The Provider cannot be held responsible for delays caused by late delivery of materials, significant scope changes requested after work has commenced, or force majeure events.

6. Revision Process

• Each package includes one round of revisions (one round of feedback and corrections) after delivery of the initial version.
• A "revision" refers to minor changes to existing content. The following do not constitute a revision: adding new pages, completely changing the design, or new functionality.
• Additional revisions are charged at the hourly rate estimated in advance.
• The Client has 7 days from delivery to provide revision feedback. Absence of any feedback within this period constitutes implicit acceptance of the deliverable.

7. Client Obligations

• Provide all required materials (copy, images, logo, access credentials) in a timely manner
• Designate a single point of contact for communication with the Provider
• Respond to clarification requests within 3 business days
• Not use the services for illegal activities or activities that infringe third-party rights

8. Provider Obligations

• Deliver the agreed services to the quality standards described in the chosen package
• Maintain confidentiality of information received from the Client
• Communicate any timeline changes in a timely manner
• Provide technical support during the warranty period

9. Intellectual Property

• Upon full payment of the invoice, the Client acquires unlimited usage rights over the delivered website/application.
• The Provider reserves the right to showcase the project in its portfolio (with the Client's agreement) and to mention the collaboration in marketing materials.
• Materials provided by the Client (copy, images, logo) remain the Client's property. The Client warrants that they hold the necessary rights to these materials.
• The source code and generic templates used by the Provider remain the Provider's property, except for project-specific customisations.

10. Warranty & Post-Delivery Support

• The Provider offers a 30-day warranty from the final delivery date, covering technical defects not caused by changes made by the Client or third parties.
• The warranty does not cover: changes requested after acceptance of the deliverable, errors caused by Client-made updates, or problems caused by third-party services (hosting, domain, external APIs).
• Post-warranty support is available through monthly maintenance packages.

11. Cancellation & Refunds

12. Limitation of Liability

• The Provider shall not be liable for indirect losses, loss of profit, loss of data or consequential damages resulting from the use or inability to use the delivered services.
• The Provider's total liability to the Client shall not exceed the total amount paid for the service in question.
• The Provider does not guarantee that the delivered services will generate specific commercial results (SEO rankings, conversions, leads).

13. Confidentiality

• Both parties undertake to maintain confidentiality of commercial, technical and financial information exchanged during the collaboration.
• The confidentiality obligation remains in force for 2 years after the end of the collaboration.

14. Force Majeure

Neither party shall be liable for failure to fulfil obligations caused by unforeseeable and insurmountable events (natural disasters, pandemics, acts of authorities, major internet infrastructure outages, etc.). The affected party shall notify the other party within 5 business days.

15. Amendments to Terms

The Provider reserves the right to modify these Terms & Conditions. Changes apply only to new contracts, not those already in progress. The updated version will be published on the website with its effective date.

16. Governing Law & Jurisdiction

• This contract is governed by Romanian law.
• Any dispute shall be resolved amicably. If no agreement is reached, disputes shall be settled by the competent courts of Romania.

17. Contact

For any questions about these Terms & Conditions: